POLICIES

Dog Grooming Salon Policies

Leash Policy:

All dogs must be on a leash when entering and exiting the salon.

We reserve the right to refuse service at any time for any reason, including but not limited to:

Lack of proof of vaccinations
Signs of untreated or potentially contagious conditions
Aggressive behavior
Failure to meet our standard health and temperament policies

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Grooming Satisfaction Policy:

We understand that everyone has different preferences when it comes to their pet’s grooming style. If there’s something you’d like adjusted—whether it’s a shorter trim on the ears, face, or legs—please let us know at pickup, and we’ll be happy to make the changes on the spot.

Please note: once your pet leaves our salon, the grooming is considered accepted as-is. Any adjustments requested after departure will need to be scheduled as a separate appointment—no exceptions.

Pricing and Policy Changes:

All prices, policies, services, and hours are subject to change without notice and are not negotiable.

Cancellation Policy:

A 24-hour notice is required for cancellations. Cancellations made less than 24 hours before your appointment will result in the loss of your $50 deposit. "No Call, No-shows," will result in a charge of the full grooming fee.

late cancellations, or repeated rescheduling could impact your ability to book future appointments.

Late Pick-up Fee:

We close at 5 PM. If your pet is not picked up by the quoted time, a late fee of $20 will be charged after 15 minutes. After 20 minutes, the fee increases to $30, and after 30 minutes or more, a $100 fee will apply. Please be considerate of our groomers' time.

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Pick up:

We take pride in our quick turnaround times because we believe it's less stressful for our four-legged clients. While we absolutely love spending time with your pup(s), we aim to keep their stay as short and comfortable as possible.

When your pet's grooming session is nearly complete, we’ll give you a call or send a message—typically 15 to 20 minutes before they’re ready. From that point, you’ll have a 45-minute grace period to pick up your furry friend.

Please note:

• After the 45-minute grace period: A $20 per hour late fee will be added.

• After closing time: The fee increases to $20 per 15 minutes.

Thank you for understanding and helping us keep a smooth and happy schedule for all our clients!

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Special Handling:

As groomers, we know that each dog is different and are aware that some are more difficult to groom than others. While we will take in any dog regardless of age or temperament, you may be charged an additional fee because of your dog’s temperament or if it requires 2 groomers to complete the grooming process. The fee will be determined on a case by case basis, but it’s typically between $20-$40.

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Pre-Grooming Potty Policy:

Please make sure to walk your dog before drop-off. While we understand that accidents can happen, if your pet soils themselves and requires a second bath, an additional $25 fee will apply.

Thank you for helping us keep your pet clean and comfortable!

Vaccination Requirement:

Up-to-date Rabies and kennel flu vaccination are required for all grooming services.

Late Arrivals:

Please arrive on time for your scheduled appointment. If you are more than 15 minutes late, you may need to be rescheduled or a $20 late fee may apply. We kindly ask that you call us ahead of time if you’re running late—we’ll do our best to accommodate you when possible.

Our appointments are carefully scheduled to allow each pup the one-on-one attention they deserve. We limit one dog per groomer at all times to ensure your pet receives our full focus. Late arrivals can disrupt our flow and affect other clients’ grooming times, so your cooperation is greatly appreciated!

Service Time:

A Premium bath typically takes 2 to 3 hours, and a Premium Groom takes 2 to 4 hours. Dogs with behavior issues or skin/coat problems may require longer time.

Safety Measures:

For the safety of your dog and our team, muzzles, slings, and loops may be used when necessary. Inform us if your dog bites.
Accidents can happen if your dog does not remain still during grooming.

Flea Policy:

If fleas are found on your dog, a flea bath will be administered at the owner's expense to maintain salon sanitation.

Sensitive Services:
 

Your pet’s well-being is our top priority. We will never continue any service that causes discomfort to your dog or puts our groomers at risk. In some cases, especially with sensitive or anxious pets, certain grooming needs may be better handled by a veterinarian.

If at any point we feel your pup is becoming overly stressed or uncomfortable, we will stop the grooming process immediately. Their safety and emotional health always come first.

Senior Dog Care:
 

We provide extra care and gentle handling for our senior clients. However, please understand that older dogs may be more sensitive to grooming due to age-related physical or mental stress. If brushing, clipping, or any part of the grooming process becomes too stressful, we may need to modify or end the service for their safety and comfort.

We are not responsible for any pre-existing or ongoing health conditions. It is the owner’s responsibility to inform us of any known medical or behavioral issues prior to the appointment. We take every precaution possible, and your senior dog’s well-being is always our top concern.

Matted Coats:

Matted coats can lead to various health issues and may require shaving, which could cause skin irritation. Grooming matted dogs may be long, stressful, or painful. We may alter or cease service if it's in the dog's best interest.

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