Dog Grooming Salon Policies

Leash Policy:

All dogs must be on a leash when entering and exiting the salon.
Right to Refuse Service:

We reserve the right to refuse service at any time for any reason, including but not limited to:

Lack of proof of vaccinations
Signs of untreated or potentially contagious conditions
Aggressive behavior
Failure to meet our standard health and temperament policies

Pricing and Policy Changes:

All prices, policies, services, and hours are subject to change without notice and are not negotiable.

Cancellation Policy:

A 24-hour notice is required for cancellations. Cancellations made less than 24 hours before your appointment will result in the loss of your $50 deposit. "No Call, No-shows," will result in a charge of the full grooming fee.

late cancellations, or repeated rescheduling could impact your ability to book future appointments.

Late Pick-up Fee:

We close at 5 PM. If your pet is not picked up by the quoted time, a late fee of $20 will be charged after 15 minutes. After 20 minutes, the fee increases to $30, and after 30 minutes or more, a $50 fee will apply. Please be considerate of our groomers' time.

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Pick up:

We pride ourselves in our quick turnaround as we find that it’s a better situation for our four legged clients, and while we love spending time with your pup(s), we feel that it’s best not to keep them longer than we have to. With that being said, when the grooming process is almost complete, we will call and give you a head’s up(typically 15-20 minutes beforehand), and you will have an 45 minutes after completion time to come pick up your furry friend(s). After that initial hour, there will be a fee or fees added to your bill. 
Before closing: $20/hr.fee. 
After closing: $20 per 15 minutes fee.

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Special Handling

As groomers, we know that each dog is different and are aware that some are more difficult to groom than others. While we will take in any dog regardless of age or temperament, you may be charged an additional fee because of your dog’s temperament or if it requires 2 groomers to complete the grooming process. The fee will be determined on a case by case basis, but it’s typically between $20-$40. 

Vaccination Requirement:

Up-to-date Rabies and kennel flu vaccination are required for all grooming services.

Late Arrivals:
Please arrive on time for your appointment. If you’re more than 15 minutes late, you may need to be rescheduled or incur a $20 late fee. Please call ahead if you're running late to see if we can still accommodate you. We schedule our clients based on the time required for each grooming session, so late arrivals can disrupt our schedule and cause delays for the entire shop.

Service Time:

A Premium bath typically takes 2 to 3 hours, and a Premium Groom takes 2 to 4 hours. Dogs with behavior issues or skin/coat problems may require longer time.

Safety Measures:

For the safety of your dog and our team, muzzles, slings, and loops may be used when necessary. Inform us if your dog bites.
Accidents can happen if your dog does not remain still during grooming.

Flea Policy:

If fleas are found on your dog, a flea bath will be administered at the owner's expense to maintain salon sanitation.

Sensitive Services:

We will not continue any service that causes discomfort to your dog or harm to the groomer. Sensitive dogs may require veterinary care for certain services.

Senior Dog Care:

We take extra care with older dogs but are not responsible for reactions due to mental or physical stress. We may modify or end the service if brushing or clipping causes too much stress.

Matted Coats:

Matted coats can lead to various health issues and may require shaving, which could cause skin irritation. Grooming matted dogs may be long, stressful, or painful. We may alter or cease service if it's in the dog's best interest.

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